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Frequently Asked Questions

How do I make Multi Page Tours?

  • To create tours or walkthroughs of your app that go accross multiple pages, you must first have deep links enabled in your application.

  • All you then have to do is put the link of the page you want the next tip to display on in the CTA section of the Tip or pop up. (Example below) Example of Deeplink CTA

  • Important to note that if you would like users to be able to click on the back button and it is on a different page in your app you will have to put the link to the previous page in the back button CTA also.

More info on deeplinks here

If you design carousel in web console but fail to display the carousel in App, it is possible that you forgot to add carousel component. Carousel is an optional add-in component which is not added by pointzi pod by default.

Solution:

  • Add carousel component steps

How do we integrate Pointzi with our backend systems?

We have three methods:

  1. View/Screen and clickable elements per install are automatic

  2. You can tag user properties with a single line using our SDK. We support, text, numeric, datetime properties.

  3. You can tag user propertied with our REST/JSON API to our cloud. We are real-time in applying those properties.

You can view the endpoints by checking the API documentation link in the dashboard or refer to this article.

SDK Sizes

Sometimes people ask us how much Pointzi impacts App Size. The answer is not much!

iOS

The Pointzi iOS lib increases your App by only 3.9M (approx).

At compile time it contains 4 architectures:

  • armv7
  • arm64
  • i386
  • x86_64

First two are for devices and last two are for simulator. Our SDK must contain all the possible architectures so that customer can use it anywhere. When a customer packages App, the App will only increase on required architectures.

Android

Current Size of Pointzi 1.4+ Android is only 584KB while current size of Core 1.9+ is only 157KB

In the context of mobile applications and Pointzi, Deeplinking consists of providing a universal link (URI) that links to a certain location within an application. Due to the lack of a common protocols among native apps, you will have to ask your developers if they have set up deeplinking and the schema they have used within your application.

  • More info on deeplinks here
  • More info on multi page tours here

Firewall Configuration

If your organization has a firewall that restricts the traffic to or from the Internet, you need to configure it to allow connectivity with Pointzi in order for your apps to receive the content feed.

The following host/ports need to be whitelisted/unblocked in order for Pointzi to function properly.

Host Port
api.streethawk.com 443
route.streethawk.com 443
cdn.filestackcontent.com 443

You can verify the firewall configuration using the following commands.

telnet api.streethawk.com 443
telnet cdn.filestackcontent.com 443

What is my App Key.

App key is the identifier used by Pointzi to identify your app.